- I checked my tracking information. It shows "Delivered" but I didn't receive the package. What should I do?
How will my order ship?
Generally, all online orders are shipped by UPS Mail Innovations- packages are shipped with UPS and delivered by USPS.
Do you ship internationally?
Currently, we only ship within the United States. But we do have international distributors ready to help. Email us at firstname.lastname@example.org and we can connect you, based on your country.
What is the processing time of my order?
In general, all orders placed Monday through Friday will begin processing the following business day. Please note that orders placed on Friday will begin processing on the following Monday. We strive to ship your order within 48 hours (excluding weekends), however there may be delays due to holidays. Orders placed during promotional sales may take up to 3 additional business days to process. Delivery times do not include Saturday, Sunday or Holidays. An expedited freight option is provided when available as well, but will still be subject to the above conditions.
I just placed an order online, but have not received an email confirmation. Was my order received?
You should receive an email confirmation that your order was received as soon as you submit your order online. Once your order is processed and shipped, you will receive a shipping confirmation email for your order with tracking information. Please be sure to add our email to your email addresses and "Safe Senders" anti-spam list. If you do not receive either your order confirmation or shipping confirmation emails, please reach out to us at email@example.com.
How do I know when my order has shipped?
Once you order ships, you will receive an automatic shipping confirmation email from us with your tracking information. If you do not receive this email, please reach out to us at firstname.lastname@example.org.
I made a mistake on my order. Now what do I do?
Please contact us at email@example.com as soon as you realize you made a mistake. If the order hasn't shipped, we can look at making changes or adjustments for you.
I checked my tracking information. It shows "Delivered" but I didn't receive the package. What should I do?
Please reach out to your local carrier's office to track the package and see if they show where they left the package. In some cases, the package will be at the local carrier's office if no one was available to receive it.
What if my order is damaged in transit?
Damages are the responsibility of the local carrier. Please reach out to them for next steps on your package.
My order arrived, and my products are damaged or defective.
If you receive a damaged or defective product, please contact us at firstname.lastname@example.org. We will be happy to help you!